Terms of Service

1. Parties and Acceptance

These Terms of Service are an agreement between the sole proprietor recorded under Business Identification Number (Nomor Induk Berusaha, NIB) 0307260063419, who runs the Amara channel manager service under the trade name Amara, legally registered in Indonesia and located at Kecamatan Ubud, Kabupaten Gianyar, Provinsi Bali, Indonesia, and you, the villa owner or operator using the service. In this document, "Amara" and "we" refer to that operator acting under the trade name Amara, and "you" refers to that villa owner or operator.

By signing up for, accessing, or using Amara, you confirm that you have read, understood, and agree to be bound by these Terms of Service together with Amara's Privacy Policy. If you do not agree, please do not use the service.

This is an English translation. If it differs from the Bahasa Indonesia version, the Bahasa Indonesia version prevails.

2. Definitions

• Service means the Amara channel manager software and all its features, including calendar sync, rate settings, stay rules, invoices, notifications, and finance reports.

• OTA means an Online Travel Agent where your property is listed and which you connect to Amara yourself.

• Property means the villa or accommodation unit you own and manage through the Service.

• Direct Booking means a booking you receive directly from a guest outside an OTA, which you record yourself in the Service.

3. Eligibility and Prerequisites

To use the Service, you must be at least 18 years old and legally authorised to manage the Property you connect.

• Your Property must already have an active listing on each OTA you want to connect. Amara manages listings you already have and does not register new properties with any OTA.

• You must have access to each OTA's extranet account, because you switch the connection to Amara yourself from there.

• You warrant that you are entitled to connect the Property, and that using the Service does not breach any agreement you have with any party, including each OTA's terms.

4. Your Account

You sign up with your Google account and verify an active WhatsApp number. You are responsible for keeping that Google account and WhatsApp number secure, and for all activity that happens through your account.

You must provide accurate data and keep it up to date. If you know or suspect unauthorised use of your account, notify us immediately through Amara Customer Care.

5. Scope of Service

Amara provides software to sync your Property's availability, rates, and stay rules with the OTAs you connect through an OTA integration infrastructure provider, receive reservation data from those OTAs, record Direct Bookings, send notifications via WhatsApp, share reservation details with your staff, issue invoices, and prepare and export finance reports.

The limits of our role need to be clear, because they decide who is responsible for what:

• Amara is not a travel agent or a booking provider. The accommodation agreement is between you and the guest, or between you and the OTA under that OTA's terms.

• Amara is not a payment intermediary between you and your guests. Reservation revenue never passes through us, and guest payments are handled entirely by you or the relevant OTA.

• Amara takes no commission on your reservations. However many reservations come in, your subscription fee stays the same.

• Amara does not set your Property's rates, cancellation policies, or stay terms. You set all of those yourself.

The list of supported OTAs may grow over time. Adding new OTAs does not create any charge beyond the applicable subscription fee.

6. Sync Dependencies

Sync depends on OTA systems, the OTA integration infrastructure provider, and internet availability. We make reasonable efforts to keep sync fast and accurate, but cannot guarantee that it will always be uninterrupted or error-free.

You are therefore still advised to check reservations in each OTA's extranet regularly, especially for high-demand dates.

7. Fees and Payment

• All channel manager features are included in the subscription fee, with a single price tier and no packages. There is no onboarding fee and no commission on reservations.

• Fees are billed in advance for each subscription period. The amount and how it is calculated are shown on the Amara website and in the Service before you subscribe.

• The Service for a paid period becomes active as soon as payment is confirmed. The Service is delivered entirely online, with no physical goods shipped.

• Payment can be made by Bank Transfer, Virtual Account, and QRIS. Payments are processed by Midtrans (PT Midtrans), a third-party payment gateway provider, and in these payments Amara is the recipient of the subscription fee. Amara does not store your card or bank account payment details.

• Subscription fees are paid only through the payment page on the Amara website (amara.nullmarks.com). We never ask for payment outside that channel, for example a transfer to a bank account number sent by WhatsApp, phone, or email. Invoices we send by email or WhatsApp are notices only; payment is still made on the Amara website. A payment made outside the Amara website is not a payment to Amara and does not settle your invoice. If anyone asks for payment on Amara's behalf outside the website, do not pay and report it to amara.support@nullmarks.com.

• Amara does not currently charge VAT (PPN) on the subscription fee. If our tax status changes, any resulting price change will be notified in advance under the price-change terms below.

• Payment-method admin fees, if any, are charged in accordance with applicable regulations and are paid by you. The amount is always shown before you pay.

We may change the subscription price by notifying you by email or WhatsApp at least 30 days before the new price applies to your billing period. If you do not agree, you can stop your subscription before the new price applies.

If the invoice for the next period is not paid by the due date, your subscription ends at the end of the current period and access to the Service stops, as set out under Cancellation and Refunds. An unpaid invoice does not become a debt.

8. Direct Bookings

For Direct Bookings, you are the seller and the accommodation provider. You receive payment from the guest yourself, and you are responsible for the stay, any refunds to the guest, and the tax obligations on that income. Amara only records the reservation, closes availability on the OTAs, and issues the invoice in your name, without ever receiving or holding guest money.

9. Cancellation and Refunds

• You can stop your subscription at any time. There is no long-term contract binding you and no termination penalty.

• Your subscription renews for each period only when the invoice for the next period is paid. To stop, simply don't pay that invoice, or stop it from your account settings or through Amara Customer Care. The subscription stays active until the end of the period already paid for, then ends with nothing owed.

• Fees for periods already paid are not refunded if you stop by your own choice, including in the middle of a period, or if your access is terminated because of a breach of these Terms.

• If we terminate the Service for you for reasons other than your breach, or discontinue the Service altogether, we will refund the unused portion of any period you have already paid for, pro rata.

Any refund you are entitled to is processed within 14 business days after the termination takes effect, to a bank account in your name or through the original payment method where possible. Questions about refunds can be sent to amara.support@nullmarks.com.

After your subscription ends, your listings remain yours on each OTA. You only need to switch the connection settings back in that OTA's extranet.

Your account and villa data stay stored after your subscription ends. If you want to subscribe again, simply switch the connection in the OTA extranet back to Amara, without re-entering location, currency, or other settings. You can request a copy of your data at any time. If you request account deletion, your data is permanently deleted no later than 30 days after the request is received, except records we must keep by law, as described in the Privacy Policy.

10. Your Responsibilities

• Making sure the rates, availability, stay rules, and commission rates you enter into the Service are correct.

• Recording Direct Bookings you receive outside the OTAs, so those dates close on every OTA. Dates that are not recorded are outside the system's control.

• Keeping access to your Amara account and your OTA extranet accounts confidential.

• Handling communication, payment, and service for your guests yourself.

• Complying with the terms of each OTA where your Property is listed.

• Making sure you have a valid legal basis to share guest data with Amara, and informing your guests that their data is processed through a reservation management system.

11. Processing of Guest Data

For guest data, you are the Data Controller and Amara is the Data Processor. We process guest data only on your instructions and only to provide the Service; keep it confidential; protect it with reasonable security measures; only involve the third-party providers listed on the Subprocessors page; help you respond to guests' requests about their data; and delete or return that data when the Service ends, according to your instructions. Details are set out in the Privacy Policy.

12. Prohibited Use

• Connecting a property you are not authorised to manage.

• Accessing or attempting to access other users' accounts or parts of the system you are not entitled to, or attempting to breach system security.

• Using guest data for purposes other than managing reservations, including selling or disclosing it without a valid legal basis.

• Decompiling, reverse engineering, or copying any part of Amara's software.

• Using the Service for unlawful purposes, or in ways that could disrupt system reliability for other users.

• Reselling or transferring access to the Service to others without our written consent.

13. Service Availability

We work to keep the Service available and running as intended. Even so, the Service may be interrupted by scheduled maintenance, urgent fixes, or disruptions at third parties beyond our control, including OTAs and infrastructure providers.

For scheduled maintenance, we will try to give advance notice through the available channels.

14. Third-Party Services

The Service connects with third-party services, including OTAs, the OTA integration infrastructure provider, the payment service provider, WhatsApp, and Google Maps Platform. Those services are governed by their own providers' terms and policies. We are not responsible for disruptions, changes, or discontinuation of those third-party services, but will make reasonable efforts to restore the Service's functions as quickly as possible if this happens.

15. Limitation of Liability

Amara is responsible for running sync across OTAs as the Service is designed to do. However, we cannot be held responsible for losses arising from matters beyond our control, including:

• Delays, failures, or errors in OTA systems or other third parties in receiving or sending data.

• Incorrect, incomplete, or late data you enter into the Service, including unrecorded Direct Bookings.

• Your commercial decisions, including your own rates and cancellation policies.

• Loss of access caused by failing to keep your Google account or WhatsApp number secure.

• Network or device failures, or force majeure as set out below.

We are not liable for indirect losses, including loss of profit, loss of anticipated revenue, or reputational damage.

To the extent permitted by applicable law, Amara's total liability for any claim arising from or relating to the Service is limited to the subscription fees you actually paid us in the 3 (three) months before the event giving rise to the claim.

Nothing in these Terms limits or excludes liability that cannot be limited under applicable law, including liability for our wilful misconduct or gross negligence.

16. Intellectual Property and Your Data

All rights in Amara's software, interface, and brand remain ours. Using the Service does not give you ownership of that software or brand.

Conversely, your Property, rate, and reservation data remain yours. We use them only to provide the Service to you, as described in the Privacy Policy.

17. Termination

You can stop using the Service at any time by ending your subscription, as set out under Cancellation and Refunds, or by requesting account deletion.

We may terminate the Service for you at any time without having to give a reason, by written notice by email or WhatsApp at least 30 days before the termination takes effect. The Service keeps running during the notice period, so you have time to export your data and switch the connection settings back in each OTA's extranet. The unused portion of any paid period is refunded pro rata, as set out under Cancellation and Refunds.

We may also block your account or villa, or suspend or terminate your access immediately, if:

• There is a threat to the security or reliability of the system.

• It is required by law or by an order of a competent authority.

• There are signs of fraud or misuse of guest data.

• There is any other breach of these Terms.

In those cases we will notify you as soon as reasonably possible. No refund is given for a termination caused by your breach.

In any termination, you can still request a copy of your data. Storage and deletion of data after termination follow the Privacy Policy.

18. Changes to These Terms

We may update these Terms from time to time. The date at the top of the page will be updated. For material changes, we will notify you by email or WhatsApp at least 14 days before the change takes effect. By continuing to use the Service after a change takes effect, you are deemed to accept the updated terms. If you do not agree, you can stop your subscription before the change takes effect.

19. Force Majeure

We are not considered in default for delays or failures to perform caused by circumstances beyond reasonable control, including natural disasters, epidemics, riots, government actions, widespread power or telecommunications outages, and disruptions at third-party infrastructure providers.

20. Governing Law and Disputes

These Terms are governed by and interpreted under the laws of the Republic of Indonesia.

Complaints about the Service can be sent to amara.support@nullmarks.com, and we will respond as quickly as reasonably possible.

If a dispute arises, both parties agree to first try to resolve it through good-faith negotiation within 30 days. If negotiation does not reach agreement, the dispute will be settled by the competent District Court (Pengadilan Negeri) in accordance with applicable procedural law.

21. Language

These Terms are made in Bahasa Indonesia in accordance with Law No. 24 of 2009, and are also available in English translation. If the two versions differ in interpretation, the Bahasa Indonesia version prevails.

22. General Provisions

• Severability. If any provision of these Terms is found invalid or unenforceable, the remaining provisions stay in full effect.

• Assignment. We may transfer our rights and obligations under these Terms to an affiliated company or a successor of our business, with prior notice to you. You may not transfer your account or rights to anyone else without our written consent.

• Electronic agreement. Your acceptance of these Terms given electronically at sign-up is a valid and binding agreement under Indonesia's Electronic Information and Transactions Law.

• Notices. Our notices are sent to the email address or WhatsApp number registered on your account, so please keep both active.

23. Contact Us

• Operator: Amara, a sole proprietorship registered in Indonesia under NIB 0307260063419

• Address: Kecamatan Ubud, Kabupaten Gianyar, Provinsi Bali, Indonesia. The business owner's identity and full registered address (as on the NIB) are available on request for official correspondence at amara.support@nullmarks.com.

• Customer Care email: amara.support@nullmarks.com

• Personal data email: amara.privacy@nullmarks.com

• WhatsApp: Amara Customer Care (in development, will be announced on this site once active)